Frequently Asked Questions
If you have questions about library services please talk to a staff member by stopping in, calling (920) 533-8534, emailing firstname.lastname@example.org, or send us a message through Facebook at Campbellsport Public Library.
A library card can be blocked for a few reasons. Patrons are unable to use their library cards if they have more than $5 in fines. Fines can be paid on-line by going to your library account or they can be paid at any participating Winnefox Library (the Fond du Lac Public Library does not participate in the Winnefox Automated Card Catalog). Cards my also be blocked if your card needs renewing. Every library user’s card expires once a year. In order to update the card a library staff member simply needs to verify your telephone number and address. Updating a card is a very quick process and can be done at the circulation counter or over the phone. Any participating Winnefox Library can update a patron’s card.
All library items are checked out at the front desk. If you have items from other libraries waiting for you, they can be picked up at the front desk.
All items can be renewed for one additional check-out period if no other library patron is waiting for that item. Renewals can be done online, over the phone, or at the front desk. If you are renewing items during your next library visit, it is not necessary to bring the item you are renewing with you.
New Release Adult Fiction and Non-Fiction Books can be checked out for 14 days.
All other books, magazines, audio books, and music CDs can be checked out for 21 days.
There is no limit as to how many of these items one person can have checked out at one time.
All DVDs check out for 7 days. Patrons are limited to borrowing 7 DVDs at one time.
All items can be renewed once for the same amount of time as the original check-out period if no other patron is waiting for that item.
The Library provides 8 public computer stations that have access to the internet and Microsoft Office Programs. Patrons can print from all the computers. Black and white copies cost 10 per page and color copies are 50 per page. Use of the pubic computers is free. In order to use the public computer stations you will need a valid library card that doesn’t have fines exceeding $5.
The WIFI signal is accessible 24/7. Patrons do not need to have library card to use the signal and it is not password protected.
There is a black and white copy machine available for public use. Copies cost 10¢ per sheet.
Fax service is available. Please come to the counter and a staff member will send the fax for you. It costs $1 per page to send or receive a fax.
All of the public computer stations are connected to a printer. Black and white copies cost 10¢ per page and color copies cost 50¢ per page.
Getting a Campbellsport Public Library card is quick, easy, and free. Anyone over the age of 3 is eligible to apply for a card. You do not need to be a resident of Campbellsport to get a free card. When applying for a card please bring along a valid driver’s license or a state ID. Parents will need to provide their identification information for children under the age of 17 who are applying for a card. Cards are valid the same day they are applied for.
If you lost your original library card, it is $1 to purchase a new card.
The Campbellsport Public Library will deliver library material upon request to local residents who are homebound or temporarily laid up with a medical problem. The staff members will fill your requests for specific items if possible or we will select items based upon what you typically like to read or watch. In order to set-up a home delivery please call the Library at (920) 533-8534 or email email@example.com. The staff appreciates if requests are placed 24 – 48 hours in advance but we will fill same-day requests.
On the Campbellsport Public Library’s website’s homepage click on MY ACCOUNT located at the top of the page. Once on the login page type in your account number (without the spaces) and your pin number which is typically the last phone digits for your phone number. Once you are logged into your account there are different inks listed on the left hand side of the page so you can view different information about your account. Click on the words for more detailed information about your account.
If you have questions about your account or need accessing your account, please call the Library at (920) 533-8534 or email firstname.lastname@example.org.
On the Campbellsport Public Library’s website’s homepage click on LOG INTO YOUR LIBRARY ACCOUNT located on the upper middle of the page. Once on the login page type in your account number (without the spaces) and your pin number which is typically the last phone digits for your phone number. Once you are logged into your account, click on the fines link on the left-hand side of the page. Above your list of fines in the center of the page there is a grey box that says PAY now with credit card, click on that box. In the itemized fines box click the boxes in front of the fines which you would like to pay. Click submit. Now click pay from credit/debit card. Enter your card information and click submit in the lower right hand corner. Thank you for paying your library fines.
You can place holds at the library or while using the library’s online catalog. You may also call (920) 533 – 8534 or email email@example.com, and a Librarian will place a hold for you.
To place a hold on an item when using our web catalog, click on the words Place Hold. A login screen will appear. You will need to type in the entire number from the back of your library card under the words Library Card Number. Do not type in spaces or dashes in your library card number. Next to your library card number, type in your PIN. The PIN is the last four digits of your phone number. Next choose either First Available Copy or Specific Copy. After you click on one of the previous options you will be asked to re-enter your PIN. A Submit Hold screen will appear. Check to see that Campbellsport is the pickup location. If this is correct, click on the words Submit Hold. You will receive a notice by phone or e-mail when the item arrives at the library for you.
If you wish to have your reserve notices e-mailed to you see the your account page for instructions.
If a book is lost or damaged the patron is responsible for the cost of the item, a processing fee, and any fines. The standard processing fee is $2 per book or $5 per DVD or CD. At the time of payment for a lost item, a receipt will be given. If the item is returned in good condition with the receipt before the end of three months, the cost of the item will be refunded to the patron. The processing fee will not be refunded.
Non-returned items: Patrons will receive notices by email, mail, or telephone warning them that they have overdue library material. If overdue library material is not returned 30 days beyond their due date, they will be billed for the item. The bill for items not returned normally includes a standard replacement fee generated by the circulation system. Staff will adjust the standard replacement fee, either up or down, for items that are available for purchase.
If the item is not returned or paid for within the 30 days after the due date the Library will then notify the offending patron through certified mail that they have an additional 15 days to return the library items in good condition or pay for the unreturned items. This letter of warning will also inform the patron that if the matter is not resolved in the allotted time period the library will then choose to have the police retrieve the items and/or request that the Police Department issue a citation for the cost of the items, payment of fines, and reimbursement of the cost to mail the certified letter plus a court fee as listed under State Statue 943.61.
If you have lost or damaged a library item please talk to a staff member right away. It is common for items to get lost or damaged and the staff members are more than happy to help you with the problem.
Can’t find what you’re looking for? Items can be requested through Interlibrary Loan or Request for Purchase. Please take a moment to check the library catalog before submitting a request. We may all ready own or have on-order the item you want. You may place holds on on-order items.
Request items to be borrowed through interlibrary loan by submitting the Interlibrary Loan Request Form.
Request for Purchase
Campbellsport Public Library welcomes your recommendations for items to be purchased for the library’s collection.
Use the Request for Purchase Form to submit your suggestion.